Hampton by Hilton Aberdeen Airport and Westhill

The range of services we provide means you really don’t have to look anywhere else for all your cleaning, maintenance and gardening needs. We’ve been supporting Roula and the team at Hampton from the start… delivering cleaning, deep cleans, window cleaning and gardening services, sometimes at the drop of a hat. Our relationship is born of shared exacting standards and an understanding of the need to deliver the highest level of service, every time.

Roula Samaha – General Manager, Hampton by Hilton Aberdeen Airport and Westhill

“There are definitely no two days the same in our business, and definitely not in Aberdeen.

“My name is Roula, and I manage two hotels currently in Aberdeen, the Hampton by Hilton Aberdeen Airport and Westhill. We are not your Gatwick hotel that caters to families going on holiday. The majority and bulk of the business we deal with are offshore mobilisations.

“Guests are here two weeks on, two weeks off. Any poor weather would immediately impact our guests because that stops them from going offshore so we have to plan for these contingencies.

“When I joined the hotel, Goldstar were already a supplier. They provided us with window cleaning services, landscaping, and support us mainly during winter with all our winter needs for road safety. They do our gritting as well.

“They also support us on an ad hoc basis for deep cleaning needs. If we need, for example, a carpet deep clean because of a stain, I can’t wait two or three days because then I cannot sell this room, and that is a loss of revenue for us. That impacts us poorly if the supplier is not able to be responsive and timely.

“With these jobs, it is more important to go to someone local. The impact of Goldstar being in Aberdeen and less than probably 20 minutes from the hotel is really important for us because they know the area, they know the type of guests we have, they know the hotels.

“No matter what time we contact them, they always find the time to work around us and what we need. They have never let us down and they have always been there supporting us. This has created a stronger bond between us.

“I am a believer in people buy from people. People come back here because our staff make them feel valued and make them feel good about being here. In the reverse of that, I can put myself as the client with Goldstar and say we work well together because we have that human touch.

“Having that peace of mind is really gold dust to us.”